FAQ

Questions and Answers

1- Does it cost to Register? No it does not cost to Register.

2- Do you charge for storage? We don’t store any products. When your shipment arrives on our warehouse we will immediately start the process of forwarding your package. If you need to store please do not place an order.

3- Will you hold my items for me at your warehouse? We will only hold your items for you when you buy from multiple stores. We will hold them until all of your item arrive to be able to consolidate them for shipping.

4- Is there a membership fee? No, we don’t have membership fee. We only charge per transaction.

5- Is there charge to buy multiple items and have them consolidate? When ordering from more than 2 stores, an additional handling fee of $5.00 will be applied for each additional store.

6- How do I order?
(A) First Register and we will provide you with your own USA address, which opens up your ability to shop online at various US retailers with ease. (Your address will be assigned to you once you have Registered )

(B) Once you have this address you can shop anywhere you would like and have the mail/package(s) delivered to our warehouse and we then we will contact you and notify you about shipping and handling charges.
(C) When we receive your shipping and handling payment by using Pay Pal, we will forward your packages to you using FedEx.
(D) You can track your packages through FedEx Tracking number that will be provided to you. All you have to do is relax and wait for your shipments.

American Checkout address example:

Your Name
11111 California St
Unit # 1
Los Angeles, CA 90007
USA 

7- When do I register? You can register anytime for a USA Address, or you can shop from any of our partnered US Stores on our site.

8- How do I pay? We use Pay Pal for payments.

9- Is my personal information private? Yes! We value your trust and respect your privacy and are committed to protecting both. Please view our Privacy Policy for more information.

10- Can I have Bill to and ship to addresses? Yes not a problem.

11- How long will it take for my packages to come? American checkout will do their best to get your items to your doorstep as quickly as possible. Standard Shipping arrives to your address in approximately 5-8 business days. Priority Shipping arrives to your address in approximately

3-5 business days. Shipping days are estimated and are not guaranteed. We are not responsible for delays by customs or by the store. If you need an item to be delivered urgent, please send us an email we will let you know the shipping charges and the time frame of the delivery immediately.

12- What Freight Company do you use? We use FedEx only.

13- Can I have something shipped urgent? Yes, please let us know as soon as possible.  Once receive your package, and confirm the shipping payments with you and receive your payment, we will send it to you immediately with FedEx next day air mail. Remember next day air charges will be high.

14- Are my packages Insured? Yes they all will be insured.

15- How do you charge?
We try our best to give you accurate price quote up-front so that you can make informed choices. All prices are estimated as close as possible. We can not determine the shipping charges until we actually receive your products and wigh them for shipping. Some items may be heavier than what is estimated. All quotes are provided in USD (United States Dollars). The total provided upon checkout includes your selected products and International Shipping and Handling. You are responsible for paying Duties and Taxes. Charges are calculated according to the higher of actual or volumetric weight and any Shipment may be re-weighed and re-measured by American Checkout to confirm this calculation. Our handling charges will be added on top of your shipping charges. Our service charge is 10% on top the total of your purchase price, minimum $10.00 on orders that are less than $100.00. We don’t have membership charges, or set up fees. You will only pay when you use our services.

16- Is there tax on top of the shipping and handling charges? We don’t charge Tax for our shipping and handling services, although there will be tax and shipping charges when purchased from the USA stores. Some merchants will charge TAX, when shipping to our California depot. If California sales tax applies to your order, it will be your responsibility to pay. Any amount changes due to merchants tax collection is your responsibility to pay as a customer.

17- Can I cancel my order? American Checkout provides a shipping service therefore cannot accept cancellations or changes.In any other situation, American Checkout has a fee of $50.00 for any amount of cancelations for returning packages back to the original store, due to the fact that our staff has to work hard on returning your merchandise to the supplier, emails, chargebacks, and phone calls.

18- Damaged order what can I do? Contact customer service where you bought your products from directly. You can request a return authorization, and can deal with them directly. You Ccan ship back your products back to the Store and receive your refund. We will not refund  the shipping and handling charges back to you.

19- What is the return policy? When purchasing from any American online store please read their return policies before making a purchase. They might have a grace period for returns and exchanges. Item exchanges and returns are between you and the retailer and American Checkout does not take any responsibility for these transactions.

20- Are there Item you will not ship? Rarely, an item is restricted from International shipment. If this is the case you will be notified and your order will not be shipped. Please check with your countries restrictions before ordering, or here is a link for you to check from: http://www.postoffice.co.uk/letters-parcels/mailing-guide/restricted-and-prohibited-goods. What items am I prohibited from shipping? Prohibited items will vary by country. A guide can be found at http://www.fedex.com/ 

21- Will I be able to buy from auction sites like ebay? Yes you can. Remember to provide your USA Address when paying.

22- Some merchants require a credit card with a US billing address. I don’t have one, what can I do?
– A) You may try to get a Debit Card with your US address with American Checkout as the billing address.
– B) Contact your credit card issuer and request that a secondary address be added to your card. Use your American Checkout address as your secondary address. Most credit card companies will allow this.
23- Some of the US Merchants ask for a US Phone number when I check out on their sites, what should I do? 
You can get a Free US Phone number with Free Voicemail from Google.com/voice or ipkall.com or Phonebooth.com or Sipgate.com.


 

 

 

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